Privacy Policy & Terms and Conditions

TERMS AND CONDITIONS

Effective By: October 2025

1. GENERAL

This website (the “Site”) is operated by Louisa’s 360 (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website (louisas360.com), book services, or interact with us.

Louisa’s 360 reserves the right to update or amend these Terms at any time, at its sole discretion. Changes become effective immediately upon publication on the Site. Continued use of the Site or Services after changes are posted constitutes acceptance of those changes.

2. SCOPE OF SERVICES

Louisa’s 360 provides mindset, lifestyle, and personal growth coaching, combining practical guidance and emotional empowerment to help you create lasting transformation from the inside out.

Our offerings may include:

  • One-to-one and group coaching (online and offline)

  • Personalised lifestyle, mindset, and habit-shift programs

  • Downloadable guides, tools, or workbooks

  • Webinars, live sessions, and workshops

  • Online courses or memberships

Services are available globally. However, Louisa’s 360 operates in accordance with Portuguese law and complies with the regulations of the European Union (EU), including the General Data Protection Regulation (GDPR).

Clients outside Portugal use the Services at their own risk and are responsible for ensuring their participation complies with local regulations.

3. HEALTH DISCLAIMER

All information and services provided by Louisa’s 360 are for educational and general wellness purposes only. They are not intended to diagnose, treat, cure, or prevent any medical condition, nor are they a substitute for medical advice from a qualified healthcare provider.

By participating, you confirm that:

  • You are at least 18 years old.

  • You are in good physical and mental health to safely engage in the coaching process.

  • You have consulted with a medical professional before beginning any programme, particularly if you have a pre-existing health condition, injury, or are pregnant or postpartum.

    Louisa’s 360 disclaims all liability for injuries, illnesses, or damages that may arise from the use or misuse of our Services. You assume full responsibility for your participation.

    4. CLIENT OBLIGATIONS

    By enrolling in any programme or purchasing any product, you agree to:

    • Provide accurate, complete, and truthful information during onboarding

    • Follow instructions responsibly and avoid overexertion

    • Communicate promptly about health concerns, cancellations, or service issues

    • Respect the intellectual property and usage terms outlined herein

    Louisa’s 360 reserves the right to terminate Services if you breach these obligations, engage in abusive behaviour, or misuse the platform.

    5. PAYMENTS AND REFUNDS

    5.1 Payments

    All services, programmes, and products offered by Louisa’s 360 must be paid for in full prior to access or delivery, unless otherwise agreed in writing.

    By enrolling in any coaching service or purchasing any digital product, you agree to pay the applicable fees and accept that all sales are final unless expressly stated otherwise.

    You understand and acknowledge that purchasing coaching services or digital products is a commitment to your own progress and participation, and payment does not guarantee specific results.

    5.2 Refunds

    Louisa’s 360 operates a strict no-refund policy. By default, all purchases of coaching services, digital products, memberships, or programmes are non-refundable.

    However, we understand that exceptional circumstances may arise. Clients may submit a written request for a refund, which will be considered on a case-by-case basis at the sole discretion of Louisa’s 360.

    Submitting a request does not guarantee approval. Decisions are final and not subject to appeal. No partial refunds or pro-rata adjustments will be issued for unused sessions, lack of results, or dissatisfaction, except where required by Portuguese consumer protection law.

    Chargebacks or payment disputes made without prior communication will be treated as a breach of these Terms and may result in legal or collection action.

    6. RESULTS DISCLAIMER

    Results from coaching vary by individual based on numerous factors, including adherence, personal effort, emotional readiness, and lifestyle. We do not guarantee specific outcomes.

    You acknowledge that:

    • Any testimonials or success stories are illustrative and not representative of guaranteed results.

    • You are responsible for your own progress, safety, and decisions throughout the coaching journey.

    7. INTELLECTUAL PROPERTY

    All content provided by Louisa’s 360—including but not limited to diet plans, videos, text, images, coaching materials, branding, and course content—is the sole property of Louisa’s 360 or its licensors and is protected under applicable copyright, trademark, and intellectual property laws.

    You may not copy, reproduce, modify, resell, or distribute any of this content without explicit written permission.

    8. LIMITATION OF LIABILITY

    To the fullest extent permitted by applicable law:

    • Louisa’s 360 and its directors, coaches, staff, and affiliates shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Site or Services.

    • We are not liable for any personal, financial, or emotional loss that may occur during your participation.

    • We are not responsible for the actions or behaviours of other clients in group coaching environments.

    Your use of the Services is entirely at your own risk.

    9. INTERNATIONAL USE AND COMPLIANCE

    While Louisa’s 360 operates from Portugal, we offer Services globally. If you access our Site or Services from outside Portugal, you do so on your own initiative and are responsible for compliance with your local laws.

    We make no representations that the Services are appropriate or available in all countries. You agree that any access outside of Portugal is at your own risk, and that these Terms shall still be governed by Portuguese law, regardless of your location.

    10. PRIVACY AND DATA PROTECTION

    By using our Services, you consent to the collection and use of your personal information as outlined in our Privacy Policy, which complies with the EU General Data Protection Regulation (GDPR) and Portuguese Law No. 58/2019.

    You have rights regarding your data, including the right to access, amend, or delete your personal information.
    We do not sell your data or share it with third parties except as necessary to deliver the Services (e.g., secure payment processors, email systems, or scheduling tools).

    For more details, please refer to the Privacy Policy section on this page.

    11. INDEMNIFICATION

    You agree to indemnify, defend, and hold harmless Louisa’s 360, its staff, contractors, affiliates, and partners from any claims, losses, damages, liabilities, legal costs, and expenses arising from:

    • Your breach of these Terms

    • Your misuse of the Site or Services

    • Any injury, loss, or damage you experience during participation

    12. TERMINATION

    Louisa’s 360 reserves the right to terminate or suspend access to any part of the Site or Services at our sole discretion and without notice, including but not limited to violations of these Terms, abusive behaviour, or misuse of our intellectual property.

    13. GOVERNING LAW AND JURISDICTION

    These Terms shall be governed by and interpreted in accordance with the laws of Portugal.
    In the event of a dispute, you agree to submit to the exclusive jurisdiction of the Portuguese courts, located in Lisbon, Portugal.

    If you are accessing from outside Portugal, you waive any right to object to proceedings in Portugal on the basis of inconvenience or jurisdiction.

    14. MISCELLANEOUS

    Entire Agreement: These Terms, along with our Privacy Policy, represent the full agreement between you and Louisa’s 360.

    Severability: If any provision is found unenforceable, the remainder shall remain in full force and effect.

    No Waiver: Our failure to enforce any part of these Terms shall not be deemed a waiver of future rights.

    Headings: Headings are for reference only and do not affect the interpretation of these Terms.

    PRIVACY POLICY

    Effective By: October 2025

    1. INTRODUCTION

    This Privacy Policy explains how Louisa’s 360 (“we,” “our,” or “us”) collects, uses, stores, and protects personal data when you engage with our website, services, products, programmes, or any other form of interaction.

    Louisa’s 360 is a Portugal-based coaching and lifestyle transformation business that operates both online and offline, serving clients globally. We are committed to protecting your privacy and ensuring that any personal information you share with us is handled lawfully, transparently, and securely in accordance with the General Data Protection Regulation (EU Regulation 2016/679) and Portuguese Law No. 58/2019, which implements the GDPR in Portugal.

    By accessing our website or using our services, you agree to the collection and use of your personal data as outlined in this Privacy Policy.

    2. DATA COLLECTION

    We collect personal data when you interact with us directly, whether through our website, coaching services, digital products, consultations, or any other form of communication. This includes information you voluntarily provide to us, such as:

    • Full name, email address, and contact details

    • Health or lifestyle information relevant to coaching (where applicable)

    • Payment or billing information (processed securely through trusted third parties)

    • Communication history through email, messages, or online forms

    We may also automatically collect technical data such as IP addresses, browser types, and general site usage patterns to improve performance and user experience.

    3. HOW YOUR DATA IS USED

    We use your personal data to deliver and improve our services, products, and customer experience. Specifically, we use your information to:

    • Provide access to coaching services, courses, and resources

    • Process payments and manage your account or bookings

    • Communicate with you about sessions, updates, or support

    • Send marketing updates (only with your consent)

    • Improve our website, services, and overall user experience

    • Comply with legal and administrative obligations

    We will only use your data for the purposes for which it was collected, unless another use is compatible with the original purpose. We do not engage in automated decision-making or profiling that has legal or significant effects without your explicit consent.

    4. LAWFUL BASIS FOR PROCESSING

    Your personal data is processed lawfully, fairly, and transparently. The main legal bases under which we process your data include:

    • Consent: When you have given explicit permission for a specific purpose (e.g., marketing updates).

    • Contractual necessity: When processing is required to deliver services or fulfil an agreement with you.

    • Legitimate interests: When processing is necessary for our business operations, provided it does not override your rights.

    • Legal obligations: When required to comply with Portuguese or EU law.

    You may withdraw your consent at any time by contacting us directly.

    5. DATA STORAGE AND RETENTION

    All personal data is stored securely using password-protected systems and reputable third-party platforms that comply with EU GDPR standards.

    We retain your personal data only for as long as necessary to fulfil the purposes it was collected for, including legal, accounting, or reporting requirements. When your data is no longer needed, it will be securely deleted or anonymised.

    In certain cases, we may retain data for longer if required by law or necessary to resolve disputes or enforce agreements.

    6. DATA SHARING AND DISCLOSURE

    We do not sell or rent your personal data to any third parties. However, we may share your data with trusted service providers who help us deliver our services, such as:

    • Website hosting and analytics providers

    • Payment processors

    • Scheduling and communication platforms

    • Customer relationship management (CRM) systems

    These third parties are required by contract to maintain confidentiality and comply with GDPR-level data protection standards.

    We may also disclose your information if required by law, legal process, or government authority, or if necessary to protect our rights and safety or prevent fraud or misuse.

    7. INTERNATIONAL TRANSFERS

    Although Louisa’s 360 is based in Portugal, some of our service providers may be located outside the European Economic Area (EEA).

    Whenever your data is transferred internationally, we ensure it remains protected by using:

    • Standard Contractual Clauses (SCCs) approved by the European Commission, or

    • Providers that are certified under recognised frameworks ensuring adequate protection.

    You can contact us for details about specific transfer mechanisms.

    8. YOUR RIGHTS

    Under the EU GDPR and Portuguese data protection law, you have the following rights:

    • Right to access: Request a copy of your personal data.

    • Right to rectification: Request correction of inaccurate or incomplete data.

    • Right to erasure: Request deletion of your data in certain cases (“right to be forgotten”).

    • Right to restrict processing: Ask us to limit how your data is used.

    • Right to object: Object to certain types of processing, including direct marketing.

    • Right to data portability: Request transfer of your data to another controller.

    • Right to withdraw consent: Withdraw any previously given consent at any time.

    To exercise any of these rights, contact us at hello@louisas360.com. We will respond to all valid requests within the timeframe required by law.

    9. DATA SECURITY

    We use appropriate technical and organisational measures to protect your data against unauthorised access, loss, misuse, alteration, or disclosure.

    While we take strong precautions, no method of transmission or storage is completely secure. In the unlikely event of a data breach, we will take immediate steps to minimise impact and notify you and the Portuguese Data Protection Authority (Comissão Nacional de Proteção de Dados – CNPD) if required by law.

    10. THIRD-PARTY LINKS

    Our website or communications may include links to third-party websites or resources. We are not responsible for their content, security, or privacy practices. We encourage you to review the privacy policies of any external sites you visit.

    11. CHANGES TO THIS PRIVACY POLICY

    We may update or modify this Privacy Policy at any time. All changes will be posted on this page with an updated effective date. Continued use of our website or services after such updates constitutes acceptance of the revised policy.

    We encourage you to review this page periodically to stay informed about how we protect your information.

    12. CONTACT

    If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your data, you can contact us at:

    Louisa’s 360
    hello@louisas360.com